Is the helpdesk really Australian?

Yes. AUCyber's helpdesk is staffed by Australian engineers, in Australia. There is no offshore handoff for first-line tickets.

How is pricing structured?

Flat per-user (or per-device) monthly fee that includes unlimited helpdesk and the standard inclusions. No per-ticket fees, no surprise after-hours charges for in-scope work.

Can you take over from our existing MSP?

Yes. Transitions from incumbent MSPs are a routine part of our onboarding - we run a structured discovery, document everything, and cut over with minimal disruption.

Do you handle projects too?

Yes. Office moves, M365 migrations, cloud transitions, hardware refreshes and infrastructure projects are all delivered by the same team that runs your day-to-day IT.

Is security included?

Security-aware operations are standard - patching cadence, hardening, MFA, identity hygiene. For full managed cybersecurity (24/7 Security Operations Centre (SOC), Endpoint Detection and Response (EDR), Security Information and Event Management (SIEM)), add our Managed Cybersecurity service.

Can you support hybrid and multi-site environments?

Yes. We routinely support distributed workforces and multi-site networks across Australia.

What if we want to leave?

We document everything as we go, and offboarding includes a structured handover so there's no lock-in trap. Our goal is to make leaving easy enough that you never want to.

MANAGED IT

IT that just works. Run by people you can talk to.

Helpdesk, infrastructure, endpoints, networks and projects - all delivered by an Australian team, all under one predictable monthly bill.

Onshore helpdesk

Real

Humans, not bots

24/7

Critical infra cover

Flat

Per-user pricing

WHY MOST MSPs DISAPPOINT

Tickets that go nowhere. Bills that go up.

Most managed IT relationships start well and slowly degrade - slow tickets, surprise project fees, opaque queues and the persistent sense that nobody at the MSP actually knows your business.

Slow, offshore tickets

First-line queues that bounce simple problems for hours before anyone with context picks them up.

Reactive, not proactive

Issues are firefought after the fact instead of caught by monitoring and patched on a cadence.

Project-fee creep

Anything that looks vaguely like 'change' becomes a separately quoted, slow-moving project.

No improvement plan

Quarterly reviews that summarise tickets - but never a roadmap to actually shrink them.

WHAT YOU GET

A complete IT capability - onshore and accountable

Helpdesk, infrastructure monitoring, endpoint management, network management, security-aware operations and project delivery, all under one provider.

Helpdesk & end-user support

Australian engineers picking up the phone - not bots, not offshore queues, not endless escalation.

Infrastructure monitoring

Proactive 24/7 monitoring of servers, networks and cloud workloads. We see issues before users do.

Device & endpoint management

Provisioning, patching, configuration and lifecycle for laptops, desktops and mobile.

Network management

LAN, WAN, Wi-Fi, SD-WAN and remote access - designed, deployed and managed end-to-end.

Security-aware IT

Patch cadence, hardening and access controls aligned to Essential Eight by default.

Projects & migrations

Office moves, Microsoft 365 migrations, cloud transitions, hardware refreshes - delivered without drama.

WHO IT'S FOR

Built for organisations that need IT to be boring (in a good way)

Especially valuable for businesses where downtime, helpdesk slowness or offshored handovers create real customer or compliance risk.

Professional services

Lawyers, accountants, advisory firms - environments where every minute of downtime is billable time lost.

Healthcare

Healthcare clinics & networks

Practice management systems, clinical devices and patient-facing tooling kept available, secure and audited.

Public sector

Government & council

Onshore IT support and infrastructure operations aligned to Information Security Manual (ISM) and Essential Eight expectations.

Mid-market

Mid-market & growth

An on-tap IT department for businesses scaling past the point where ad-hoc IT support starts breaking down.

UNDER THE HOOD

What's in the Managed IT service

Standard inclusions and the operating model. Tailored where your environment needs it.

Helpdesk

Channels: Phone, email, portal
Coverage: Business hours; 24/7 critical-incident cover available
First response service-level agreement (SLA): P1 within 30 min, P2 within 2 hours (default)
Location: Australia (onshore)

Infrastructure & monitoring

Monitoring: 24/7 monitoring of servers, networks and key SaaS
Patching: Defined cadence aligned to Essential Eight
Backup: Backup as a Service available, M365 backup included as add-on
Reporting: Monthly availability and patching reports

Endpoint & identity

MDM: Intune (default) or alternative mobile device management (MDM)
OS coverage: Windows, macOS, iOS, Android
Identity: Entra ID / on-prem Active Directory (AD) lifecycle, multi-factor authentication (MFA) enforcement
Lifecycle: Procurement, deployment, refresh, retirement

Commercial

Pricing: Flat per-user / per-device monthly
Term: Annual
Onboarding: Fixed-price onboarding project
Add-ons: Managed Cybersecurity, Cloud, Awareness Training

WHO TRUSTS US

An IT department on tap

We exist to make your IT one of the things you stop noticing.

ASX-listed (CYB)

ISO 27001 certified

DISP member

FAQ

Common questions about Managed IT

If something's missing, ask us below.

READY WHEN YOU ARE

Let's make your IT boring.

In a good way. The kind where things just work and your team stops noticing the technology.

Managed Cybersecurity (SIEM/SOC)

Add 24/7 detection and response on top of your managed IT.

Managed Cloud

Take cloud infrastructure off your plate too - managed end-to-end.

Awareness Training

Reduce human risk with bite-size training and Australian phishing simulations.

Let's talk specifics

A short note about your environment is enough to start the conversation.