Privacy Policy

1. About this policy

AUCyber Limited (ABN 80 622 728 189) ("AUCyber", "we", "us" or "our") is committed to protecting the privacy of individuals whose personal information we handle. This Privacy Policy explains how we collect, use, disclose and protect personal information in accordance with the Privacy Act 1988 (Cth) and the Australian Privacy Principles (APPs).

By using our website or services, you consent to our collection, use and disclosure of your personal information as described in this policy.

2. What personal information we collect

We collect personal information that is reasonably necessary to provide our services or respond to your enquiries. This may include:

• Name, job title and employer/organisation
• Contact details (email address, phone number, postal address)
• Enquiry details and service interests you provide via contact forms
• Information about your IT environment where relevant to a service engagement
• Billing and payment details where required for commercial services
• Website usage data (see Section 5 - Cookies)

We collect personal information directly from you where practicable. We may also collect it from publicly available sources, partners, or referral sources.

3. Why we collect personal information

We use your personal information to:

• Respond to enquiries and communicate with you about our services
• Provide, manage and improve our managed cybersecurity, IT and cloud services
• Send relevant service updates, security advisories and marketing communications (where you have consented or where permitted by law)
• Meet our legal and compliance obligations
• Improve our website and digital experience

You can opt out of marketing communications at any time by contacting us or clicking the unsubscribe link in any email.

4. Disclosure of personal information

We may disclose your personal information to:

• Our employees and contractors who need it to provide services to you
• Technology partners and suppliers engaged to support our operations (including CRM and helpdesk platforms)
• Government agencies or law enforcement where required or authorised by law

We do not sell your personal information. Where we engage third-party service providers, we require them to handle your information consistently with this policy and applicable privacy laws.

AUCyber is committed to storing and processing your information in Australia. Where overseas transfers are necessary (for example, using global cloud platforms), we take reasonable steps to ensure your information receives equivalent protection.

5. Cookies and website tracking

Our website uses cookies and similar technologies to improve your browsing experience, measure site traffic and understand how visitors use our site. This may include first-party analytics cookies and, where enabled, third-party analytics tools (such as Google Analytics).

You can control cookies through your browser settings. Disabling certain cookies may affect website functionality. We do not use cookies to serve third-party advertising.

6. Security

AUCyber takes the security of personal information seriously. We implement reasonable technical and organisational safeguards - including access controls, encryption in transit and at rest, and regular security assessments - to protect your information against misuse, loss, unauthorised access, modification or disclosure.

In the event of a data breach that is likely to result in serious harm, we will comply with our obligations under the Notifiable Data Breaches scheme.

7. Access and correction

You have the right to request access to the personal information we hold about you, and to ask us to correct it if it is inaccurate, incomplete or out of date. To make a request, please contact our Privacy Officer using the details below. We will respond within a reasonable time and in accordance with the APPs.

8. Complaints

If you believe we have not handled your personal information in accordance with the APPs or this policy, please contact us in the first instance. We will investigate your complaint and respond within 30 days.

If you are not satisfied with our response, you may lodge a complaint with the Office of the Australian Information Commissioner (OAIC) at www.oaic.gov.au.

9. Changes to this policy

We may update this Privacy Policy from time to time. The current version will always be available on this page. We encourage you to review it periodically.

10. Contact us

For privacy enquiries, access requests or complaints, please contact our Privacy Officer: